INFORMATION WE COLLECT
We may collect a variety of information from or about you or your devices from various sources, as described below.
Information You Provide to Us.
Contact Information. We receive any contact information you provide through the Services. For example, if you request an appointment with a provider through our website, we collect information such as your name, email address, phone number, and zip code. Similarly, if you request to download content from our website (such as one of our white papers), we collect your name, email address, city, state, and zip code.
Location Information. If you choose to find a provider through our Services, we collect your general location information, such as your city, state, and/or zip code.
Communications. We receive information about you when you contact us directly and/or sign up to receive updates from us. For example, if you contact us through our website, including when you engage with a chat feature, we may collect your name, email address, phone number, the contents of your message, and any attachments you may send to us. We also collect information such as your name and email address when you request to receive updates from us or otherwise request that we contact you directly. You can unsubscribe from our promotional emails via the link provided in the emails. Even if you opt-out of receiving promotional messages from us, you will continue to receive administrative messages from us.
Information We Collect When You Use Our Services.
Information from Cookies and Similar Technologies. We and third party partners collect information using cookies, pixels, and similar technologies. Our third party partners, such as advertising and analytics partners, may use these technologies to collect information about your online activities over time and across different websites and online services. Cookies are small text files that contain a string of alphanumeric characters. We may use both session cookies and persistent cookies. A session cookie disappears after you close your browser. A persistent cookie remains after you close your browser and may be used by your browser on subsequent visits to our Services. Please review your web browser’s “Help” file to learn how to modify your cookie settings. Please note that if you delete or choose not to accept cookies from our Services, you may not be able to utilize them to their fullest potential.
Device Information. We automatically collect certain technical information about the device and software you use to access our Services, including your internet protocol (IP) address, operating system version, web browser type, phone manufacturer, and device identifiers.
Usage Information. To help us understand how you use our Services and to help us improve them, we automatically receive information about your interactions with our Services, such as the pages you visit and the dates and times of your visit.
Information We Receive from Third Parties.
Other Third Parties. We may receive additional information about you from third parties, such as data analytics partners, and combine it with other information we have about you.
HOW WE USE THE INFORMATION WE COLLECT
We use the information we collect:
- To provide, maintain, improve, and enhance our Services, for example, by helping you find and schedule appointments with providers near you;
- To personalize your experience on our Services, such as by providing tailored content and recommendations;
- To understand and analyze how you use our Services and develop new products, services, features, and functionality;
- To communicate with you, provide you with updates and other information relating to our Services, provide you with information that you request, respond to comments and questions, and otherwise provide customer support;
- For marketing and advertising purposes, such as developing and providing promotional and advertising materials that may be relevant, valuable, or otherwise of interest to you;
- To find and prevent fraud and respond to trust and safety issues that may arise;
- For compliance purposes, including enforcing our legal rights or as may be required by applicable laws and regulations or requested by any judicial process or governmental agency; and
- For other purposes for which we provide specific notice at the time the information is collected.
HOW WE SHARE THE INFORMATION WE COLLECT
Vendors and Service Providers. We may share any information we receive with vendors and service providers retained in connection with the provision of our Services.
Analytics Partners. We use analytics services such as Google Analytics to collect and process certain analytics data. These services may also collect information regarding your use of other websites, apps, and online resources. You can learn about Google’s practices by going to https://www.google.com/policies/privacy/partners/, and opt-out of them by downloading the Google Analytics opt-out browser add-on, available at https://tools.google.com/dlpage/gaoptout.
As Required By Law and Similar Disclosures. We may access, preserve, and disclose your information if we believe doing so is required or appropriate to: (a) comply with law enforcement requests and legal process, such as a court order or subpoena; (b) respond to your requests; or (c) protect your, our, or others’ rights, property, or safety.
Consent. We may also disclose your information with your permission.
We make reasonable efforts to protect your information by using physical and electronic safeguards designed to improve the security of the information we maintain. However, because our Services are hosted electronically, we can make no guarantees as to the security or privacy of your information.
Our Services are hosted in the United States and intended for visitors located within the United States. If you choose to use our Services from the European Union or other regions of the world with laws governing data collection and use that may differ from U.S. law, please note that you are transferring your personal information outside of those regions to the United States for storage and processing. Also, we may transfer your data from the U.S. to other countries or regions in connection with the storage and processing of data, fulfilling your requests, and operating our Services. By providing any information, including personal information, on or to our Services, you consent to such transfer, storage, and processing.